Refund policy
Health & Safety Classes (updated 8/23/2022)
We understand that life happens. However, our classes typically fill to capacity and we reserve equipment and schedule staff based on course registration numbers. We would appreciate as much notice as possible if you need to miss a class or fail to complete the online work on time (if applicable).
What if I need to reschedule?
You can reschedule up to once (1 time) from your original course registration (pending availability). The reschedule request must be sent at least 48 hours before the start of your course. Just contact us at 402-431-2510 (call/text) or training@premier-ep.com.
Cancellation & Refund Policy:
Most of our classes fill to capacity - cancelling means you have potentially taken a seat from another student. We also reserve equipment and schedule staff based on course registration numbers.
- Cancellation 14 days or more prior to class: Registration fee refund mins $10 cancellation fee.
- Cancellation 3-13 days prior to the class: Refund of 50% of your registration fee.
- Cancellation with in 48 hours of the class: No refund.
No refund will be issued if you do not attend the course. With limited exceptions, we do not issue refunds if you leave early and do not complete the entire class.
What if I am late to class?
We recommend everyone arrive 10-15 minutes before the start of class. If you are more than five minutes late to class we are unable to admit you into the classroom. When students miss part of the class, we are not permitted to issue a certification as you have missed critical course content. If you are going to be late to class, you can reschedule your class (pending availability) for a $25 fee so long as you notify us before the class start time. Just contact us at 402-431-2510 (call/text) or training@premier-ep.com.
Returns
We value our customers and want you to be completely satisfied with your order. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health personal care items
- Some life-safety items
To complete your return, we require a receipt or proof of purchase.
We will not refund shipping and handling charges unless the items are determined to be defective in some way. Products with defects caused by misuse, accidents, negligence or not reading or adhering to operating instructions are not covered under this policy. Please do not send your purchase back to the manufacturer.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
AEDs and First Aid products are made to save lives, each product will require inspection upon receipt before any decisions are made. Returned items may be subject to a 25% restocking fee. Although returns are not accepted after 30 days, manufacturers will replace items with defects up to the warranty on the item.
There are certain situations where only partial refunds are granted (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at billing@premier-ep.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. For items on sale/clearance, all sales are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@premier-ep.com for further instructions. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be credited to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.